FAQ’S

Pargo FAQ’s

Pargo is a counter to counter courier. Delivery is sent to an outlet like your closest Clicks or Caltex garage.
Pargo deliveries cost R55 countrywide.
Delivery takes between 3 to 7 working days to deliver to the pick up point closest to you.
Simply drop off the parcel at a Pargo parcel point and Pargo they will do the rest.

Shipping

Orders are all shipped by The Courier Guy or Pargo Counter to Counter Couriers.
Pargo delivery is R55 to the pick up point of your choice. The Courier Guy cost is R99.
The Courier Guy will take 2-3 working days to deliver. Pargo takes 3-7 working days to deliver.
Yes, we will send you tracking number and tracking link within 24 hours of purchase. But if you have not please contact us so we can send it to you.
The Courier Guy courier all the items will be covered by their shipping insurance. Pargo has no insurance on any of their shipments.
Please check on the below link to track you delivery:

https://www.themensden.co.za/track-your-order/

Returns

All returns must be sent back to us at your own cost unless arrangement has been made with us. Please send back to us to the following address: 23 Bashee Road, Queenstown, 5319
If your item is faulty, please call 045 838 1994 Monday to Friday between 9.00am and 5.00pm and Saturday 9.00am – 1.00pm and we’ll let you know what to do next.
For Home Delivery items, you’ll be able exchange an item as long as the item you need is still available. Please contact us at 045 838 1994 or email [email protected]

Payment

If your credit card has been declined, it’s best to talk to your local bank. If they can’t help you please call Customer Support on 045 838 1994.
Yes, your information and online credit card transactions are transmitted through a secure connection using Secure Socket Layering (SSL) encryption technology. Payfast will process your payment on their secure website. SSL locks all critical information passed from you to us, such as payment information, in an encrypted envelope, making it almost impossible for this information to be intercepted. You can identify this by looking at the URL – ‘https’ the ‘s’ indicates you are in a secure area employing SSL. Your browser may also give you a pop up message that you are about to enter or leave a secure area. SSL is the system that is used by all reputable e-commerce sites. In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Credit & cheque cards Credit cards are well known and a de facto online payment method the world round. We process local and international credit cards and cheque cards, with a variety of fraud protection mechanisms in place to protect sellers against costly chargebacks. Instant EFT Instant EFT enables buyers to make payments with traditional internet banking with SA’s four biggest banks. The electronic funds transfer (EFT) gets verified instantly. No two day waiting period, no proof of payment required and no disclosing of financial information. Bitcoin Bitcoin is an innovative digital payment method, performed over a peer-to-peer network. Sellers can now receive payment from buyers who hold Bitcoin. The seller receives payment in South African rand; the buyer simply transacts at the current rate of exchange. mobicred Mobicred is an online account that gives buyers access to credit, which they can use on PayFast. The facility works in a similar fashion to retail store credit: only online. Sellers can choose to enable/disable mobicred on their PayFast accounts and there is no risk of default or repudiation to them. ATM debit cards (via PayD) PayD allows you to accept payment from debit card holders. Buyers enter their debit card and mobile phone number and then authenticate the transaction on their phone. The system works with devices on the Vodacom or MTN network and with debit cards issued by Absa, Nedbank and Standard Bank. Masterpass Masterpass is a simple, convenient, trusted digital wallet from MasterCard for faster, safer shopping at online merchants. A digital wallet makes online shopping safer and easy by storing payment information in one secure place.

General

Our Customer Support team is here to help you! You can contact us by calling 045 838 1994 Monday to Friday between 9.00am and 5.00pm and Saturday 9.00am – 1.00pm.
A tax invoice will be included with your order confirmation. We can resend an invoice if you need it, just get in touch with our Customer Support team by calling 045 838 1994 or emailing [email protected] Monday to Friday between 9.00am and 5.00pm and Saturday 9.00am – 1.00pm.
Yes, please drop us an email at [email protected] and let us know what product you want and we will order it for you.
You can remove items or change quantities during the ‘checkout’ process. Or you can click on the basket icon on the top right of your screen at any time.
To place an order: 1. ‘Sign In’ to your account if you have one 2. Add the items that you want to buy to the basket 3. Once you’ve placed all of the items that you want to buy in your basket, head to the ‘Checkout’ 4. You can use the guest checkout if you don’t have an account 5. You’ll then be able to finalise your order by entering your payment and delivery details.
If you’re having trouble placing an order online, please call Customer Support 045 838 1994 Monday to Friday between 9.00am and 5.00pm and Saturday 9.00am – 1.00pm.
If you haven’t received a confirmation email within 24 hours of placing your order, call the Customer Support team on 045 838 1994 Monday to Friday between 9.00am and 5.00pm and Saturday 9.00am – 1.00pm.

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