About us

Who are we?

MD Online, trading as The Mens Den is a South African company that is based in Queenstown in the Eastern Cape.  The company is an online business that runs a few online outlets.  Our products are sourced from suppliers from all over the country.  We only allow the top quality products to be listed on our website and giving you the customer great service is all we strive for.

Our vision:

MD Online is always looking for opportunities to bring the best customer service and products to the customer.  We also try to find products with the best prices.  We have learned from previous mistakes and we still are looking for ways to improve our system and service.

Our History:

MD Online was started in 2013, we only sold men’s items such as quirky gadgets, etc.  After a year or so we saw a major demand for online IT products and added them to our range.  In 2015 we listed our products on Takealot and have been trading successfully ever since.

In 2016 we upgraded our system so that we offer an even faster, more reliable website.

How do I contact The Mens Den?

You can email a customer service agent at hello@themensden.co.za.  You can also contact us from the contact page.

Shipping info:

Shipping costs R99 per delivery and delivery times range from 1-3 working days. All items are shipped from South Africa only.  We do not ship internationally at the moment.  Read full shipping info on the shipping page.

Returns and refunds:

Any product purchased from Men’s Den can be returned to us for a refund.  Please see full returns and refund procedure and policy here.

Payment options:

We do offer payments via EFT.  See all the details here.

International Imports:

We also have a few products that are sourced from the USA.  In the product description, you will notice it will say that this item will take 7-14 working days to be imported.  This is an international import.  We use the best supplier who ships the quickest directly to you.  Read more about this here.

How do I shop on here?

Shopping on The Men’s Den is easy.  We have a step by step guide on this page that will assist you.  If you still are still having difficulties please email us at hello@themensden.co.za for further help.